Question 1

How quickly can guards be deployed?

Accepted Answer

New deployments are made within within 24 hours of contract confirmation, with 24/7 emergency reinforcement available for active client sites.

Question 2

What property types and geographic areas do you cover?

Accepted Answer

Residential towers, private compounds, commercial and industrial sites, hospitals, schools, and high-value retail — with nationwide coverage across all 9 governorates of Lebanon.

Question 3

How is pricing determined?

Accepted Answer

Pricing is custom-quoted based on the number of guards, shift coverage, property size and complexity, special requirements, and contract duration. Request a quote through CIS Command for a personalized estimate.

Question 4

Where do I request a formal quote?

Accepted Answer

For a fast security-guard request, use the short quote form on the home, professional guarding or residential guarding page. For a detailed scope, every Request a Quote button opens the full CIS Command application.

Question 5

Are your guards trained and licensed?

Accepted Answer

Treat qualifications as a document check, not a marketing label. Before deployment, ask CIS to identify the current authorisations and training records applying to the proposed personnel and include the agreed evidence in the contract file.

Question 6

What languages do your guards speak?

Accepted Answer

CIS maintains Arabic, English, and French-speaking personnel, so communication is never a barrier at your property.

Question 7

What happens if there's an incident at my property?

Accepted Answer

Guards follow documented incident-response protocols, log the event, and escalate through CIS Command with real-time coordination — including coordination with civil authorities and emergency services when required.

Question 8

What if my assigned guard is absent?

Accepted Answer

Absence coverage is a documented process under our ISO 9001:2015 quality system — a qualified substitute is arranged to maintain continuous coverage.

Question 9

Can CCTV and guard operations be integrated?

Accepted Answer

Yes — CIS guards monitor live CCTV feeds where installed, with AI-assisted alerts for intrusion, perimeter breach, and loitering feeding directly into guard response and incident documentation.

Question 10

Is the Security Index free to access?

Accepted Answer

Yes — the CIS Lebanon Security Index™ is a free public service, published daily at 8:00 AM Lebanon time, covering all 9 governorates.

Question 11

How should I use the Index responsibly?

Accepted Answer

The Index is a professional situational assessment offered as a public service — informational, not a guarantee of safety, and not a substitute for official government guidance. In an emergency, always contact official emergency services first.

Question 12

How do I apply to work at CIS?

Accepted Answer

All applications are handled through our recruitment platform.

Frequently Asked Questions