Terms and Conditions
Professional Security Services & CIS Lebanon Security Index™
1. Introduction and Acceptance
Welcome to CIS Security, Lebanon’s most trusted security services provider since 1990. These Terms and Conditions (“Terms”) govern your use of our professional security services, website (cissecurity.net), and the revolutionary CIS Lebanon Security Index™ intelligence platform.
Important Notice
By engaging our security services, accessing our website, or using the CIS Lebanon Security Index™, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
CIS Security reserves the right to modify these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.
2. Company Information
2.1 Business Identity
- Company Name: CIS Security
- Established: 1990 (35+ years of trusted service)
- Location: Beirut, Lebanon with nationwide coverage
- Primary Business: Professional Security Personnel & Guarding Services
- Contact: +961-3-539900 | info@cissecurity.net
- Website: cissecurity.net
- Service Hours: 24/7 emergency response and consultation
2.2 Core Services
- Professional security guard deployment (residential, commercial, diplomatic)
- 24/7 security presence and patrol services
- Emergency response and incident management
- Executive protection and transport security
- Event security and crowd control
- Security assessments and risk analysis
- CCTV installation and monitoring
- NEW: CIS Lebanon Security Index™ intelligence platform
3. Security Services Terms
3.1 Service Deployment
CIS Security provides trained, uniformed, and licensed security personnel for deployment across Lebanon. Our guards undergo rigorous training and maintain professional standards in accordance with Lebanese security regulations.
Guard Qualifications:
- Professionally trained and certified security personnel
- Licensed in accordance with Lebanese security laws
- Background checked and security cleared
- Uniformed and equipped with necessary security tools
- Ongoing performance monitoring and quality assurance
3.2 Service Agreement Process
- Initial Consultation: Assessment of client security needs
- Site Evaluation: Professional security assessment
- Proposal Development: Custom security solution and pricing
- Contract Execution: Service agreement and deployment terms
- Service Deployment: Guard placement and operational initiation
3.3 Response Commitments
- WhatsApp Inquiries: Response within 5 minutes
- Phone Calls: Immediate answer during business hours
- Email Inquiries: Response within 2 hours
- Emergency Response: Immediate deployment as per contract terms
4. CIS Lebanon Security Index™ Terms
4.1 Intelligence Platform Overview
The CIS Lebanon Security Index™ is Lebanon’s first comprehensive daily security assessment tool, providing real-time intelligence and professional security guidance across all 9 governorates.
Index Features:
- Daily national security rating (0-100 scale)
- Color-coded threat levels (Critical/High/Medium/Low/Minimal)
- Governorate-by-governorate assessments
- 24-hour trend analysis and forecasting
- Professional security recommendations
- Interactive mapping and data visualization
4.2 Data Usage and Limitations
IMPORTANT: The CIS Lebanon Security Index™ is provided for informational purposes only. While based on our 35+ years of experience and verified intelligence sources, users acknowledge that:
- Security conditions can change rapidly and unpredictably
- The Index represents professional assessment, not guarantees
- Users must exercise independent judgment for security decisions
- CIS Security is not liable for actions taken based on Index information
- The Index supplements but does not replace professional security services
4.3 Intellectual Property
The CIS Lebanon Security Index™ methodology, algorithms, and branding are proprietary to CIS Security. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
5. Payment Terms and Contracts
5.1 Pricing Structure
- Guard services are priced based on deployment requirements
- Rates vary by service type, duration, and complexity
- Custom pricing for specialized security needs
- Emergency deployment may incur additional charges
- All prices are quoted in Lebanese Pounds (LBP) or USD as agreed
5.2 Payment Terms
- Payment schedules as agreed in individual service contracts
- Late payment fees may apply as specified in contracts
- Security deposits required for certain service types
- Payment methods: Bank transfer, check, or as contractually agreed
5.3 Contract Terms
- Service contracts specify deployment details, duration, and responsibilities
- Minimum contract periods may apply for certain services
- Termination clauses as specified in individual agreements
- Force majeure provisions for extraordinary circumstances
6. Liability and Insurance
6.1 Service Limitations
While CIS Security maintains the highest professional standards, clients acknowledge that:
- Security services reduce but cannot eliminate all risks
- Guard actions are limited to lawful security functions
- CIS Security cannot guarantee prevention of all incidents
- Client cooperation is essential for effective security
6.2 Insurance Coverage
- CIS Security maintains professional liability insurance
- Guard personnel are covered under company insurance policies
- Specific coverage details available upon client request
- Clients advised to maintain their own property and liability insurance
6.3 Limitation of Liability
Important Limitation
CIS Security’s liability is limited to the value of services provided. We are not liable for indirect, consequential, or punitive damages. Maximum liability does not exceed the total contract value for the affected service period.
7. Privacy and Data Protection
7.1 Information Collection
CIS Security collects and processes personal information necessary for:
- Service delivery and client communication
- Guard deployment and access control
- Security incident reporting and management
- Website analytics and service improvement
- CIS Lebanon Security Index™ data compilation
7.2 Data Security
- Client information is stored securely and accessed only by authorized personnel
- Data transmission is encrypted using industry-standard protocols
- Regular security audits and system updates
- Confidentiality maintained for sensitive client information
7.3 Information Sharing
Client information is not shared with third parties except:
- As required by Lebanese law or legal process
- With client consent for specific purposes
- For essential service delivery (guard deployment, etc.)
- In anonymized form for Security Index development
8. Website Usage Terms
8.1 Permitted Use
The CIS Security website (cissecurity.net) is provided for:
- Information about our security services
- Client testimonials and company information
- Service inquiries and contact
- Access to the CIS Lebanon Security Index™
- Security tips and educational content
8.2 Prohibited Activities
- Unauthorized access to restricted website areas
- Attempts to disrupt website functionality
- Commercial use of website content without permission
- Transmission of harmful code or malicious content
- Misrepresentation or false information submission
8.3 Content Accuracy
While we strive for accuracy, website content is provided “as is” and may be updated without notice. Users should verify critical information through direct contact.
9. Legal Compliance and Regulations
9.1 Lebanese Law Compliance
CIS Security operates in full compliance with Lebanese security regulations, including:
- Security company licensing requirements
- Guard training and certification standards
- Weapons and equipment regulations
- Employment and labor law compliance
- Tax and business registration requirements
9.2 International Standards
- Best practices in security services delivery
- Professional development and training standards
- Quality management and continuous improvement
- Ethical business conduct and integrity
9.3 Regulatory Changes
CIS Security monitors regulatory developments and adapts services as required. Clients will be notified of material changes affecting service delivery.
10. Emergency Procedures and Incident Response
10.1 Emergency Contact
24/7 Emergency Response
Tagline: “Because Your Safety Isn’t Optional”
WhatsApp: Available 24/7 for urgent security matters
Response Time: Immediate for emergency situations